In an effort to optimize their billing platforms and lower costs, more utility companies are shifting toward electronic bill presentment and payment. According to a recent Consumer Billing and Payment Trends survey, about 33% of consumers receive their bills electronically and 45% pay their bills online. As more Americans opt in to receive and pay their bills online, utility companies are realizing significant cost savings in paper and postage costs, as well as a reduction in customer service calls and improved collection rates.   

BestBill understands times are changing and utility companies need a partner, an extension of their business, to help them stay ahead of the curve and provide affordable, friendly, and dependable service. We offer pure optimization of your outsource print & mail, online bill presentment, and comprehensive payment solutions – all while delivering on our company mission of Emphatically Great service!

BestBill offers a variety of services and billing service packages to save your company time and improve your cash flow position. Here are a few products we provide to utility companies:

Statement and Payment Processing: BestBill offers a turn-key solution for handling your printed and online statements, as well as reconciling payments received through the mail, online, or by phone.

Phone, Email, or Text Notifications: Automate the process for sending out emergency alerts, late payment notices, or shut-off or warning notifications.

Pay-By-Phone: Allow your customers to call a toll-free number to make a payment by phone or create monthly outbound call campaigns, allowing customers to pay by phone right then and there.

Accelerate Check Processing: BestBill’s LockBox Remittance service accelerates the receipt and deposit of check payments sent through the mail.

Automate Your Billing Process: BestBill has the billing expertise and leading-edge technology to do in minutes what would likely take your in-house billing operation hours or days. Our ability to generate and deliver invoices, statements, and other critical documents—either electronically or through the mail—will save you time and money.