Interactive Voice Response

BestBill’s inbound and outbound Interactive Voice Response (IVR) technology optimizes customer interactions over the phone and allows around-the-clock bill payment.

Companies are increasingly turning to IVR to maximize customer interactions and to increase the number of automated payments received through multiple channels. IVR reduces costs associated with telephone inquiries, service requests, payment collections, and support calls to and from their company.

Inbound and Outbound IVR

Benefits:

Improve Payment Collection Efforts
Reduce Costs Associated with Customer Service and Support Centers
Deliver Time-Critical Information to Customers Via Outbound Calls
Lower Past Due Accounts Receivable Overhead
Set Automatic Bill Reminder Calls to Customers Before & After Due Dates
Keep Payment Doors Open 24/7 and Provide Multiple Ways to Pay

Interactive Voice Response - BestBill®

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Features:

Real-Time Processing.
Phone payments are immediately processed and identified as a failed or successful transaction while customer is still on the phone.
Multiple Ways to Pay.
Customer can make a payment from their bank account or credit cards.
Quick Implementation.
Pre-built scripts and components can get your IVR service up and running quickly.
Brand Continuity.
Customizable call flow script for brand continuity. Scripts can be entirely data-driven or driven by actions that occur during a call.
Secure Transactions.
BestBill's IVR is PCI-compliant and has multi-layers of security.
Capture Relevant Data.
Reports show all actions-from payment capture to payment posting.