Background
There is a certain utility management and billing company—a pioneer in wireless meter reading technology—that prides itself on providing consumers with timely and accurate bills and its innovative web-based billing system. It’s something the company considers as one of the major benefits it provides its customers.

Opportunity
With that in mind, it’s understandable that this organization is always looking for better ways to provide its customers with its utility billing solutions. The company was positioning itself for major growth (revenues grew 230% over a four year period). However, the dilemma was in finding an outsourcing partner who could easily handle its growth as well as offer consumers the convenience of online bill presentment and payment. Evaluating a partner who could meet these requirements as well as provide outstanding service was imperative to the success of the company’s business and their brand.

Real Results
What this company found was an innovative and entrepreneurial outsource partner that could provide innovative technology and solutions that met the company’s business needs. BestBill provided this organization with the ability to plant its utility invoices in the mainstream by the next day, which immediately resulted in better cash outcomes. Better yet, BestBill supported the company with a superior electronic presentment solution that fully integrated into its existing web-based customer platform. In fact, the CEO of this particular company is so happy, he has chosen not to reveal his name or the name of his organization because he wants to keep BestBill all to himself.

“BestBill is our main competitive differentiator and our secret weapon,” says this highly guarded CEO. “We’re a better company with BestBill as a partner and quite frankly, I don’t want our competition to know.”

This company leader also knows BestBill shares the same dedicated commitment to its customers as his organization, something that has made the partnership even more rewarding.

“We chose BestBill because of our commitment to service our customers,” says this CEO. “We knew of their reputation in the industry which made it an easy choice.”

He also adds that having a billing presentment and payment solution that fit so well with his company’s existing infrastructure was another important factor in choosing BestBill.

“A key result has been the seamless integration of BestBill^® technology as part of our daily business process,” the CEO says. “Combined with their WebView ™ service, our presentment of consumer utility bills has given us a competitive advantage. Their commitment to service parallels our own, making us a great match for each other. We truly value this strategic partnership.”