BestBill_Equiant_Financial

Equiant Financial Services
Equiant Financial Services (EFS) provides receivable management services to businesses all over the world that manage consumer and commercial credit, servicing more than $2 billion in receivables.

CHALLENGE: As the industry became more competitive, EFS knew it needed to create an online resource for its clients and their consumers without having to invest millions of dollars in a bill presentment solution.

SOLUTION: WebView™ provided EFS a secure and easy-to-use online repository and bill presentment solution to its customers, keeping the Equiant brand in full center.

RESULTS:
Estimated reduction in billing headaches: Priceless

The “Emphatic Great”: “Our clients like the ability that their customers have 24-hour access to their account and can view their statement online. WebView™ gave us a leading edge without the investment in development time and significant capital costs.” – Don Kim, Vice President, Equiant Financial Services

Background
Equiant Financial Services (EFS) is an international provider of receivable management services to businesses that manage consumer and commercial credit, servicing more than $2 billion in receivables.

Opportunity
Equiant realized that as the receivable management industry became more competitive, the company needed new and effective strategies to set itself apart from the competition. EFS knew one such strategy would be to create an online resource for its clients and their consumers without having to invest in a costly development solution for a bill presentment platform.

Real Results
BestBill’s team of experts worked closely with EFS to create and deploy a solution to meet the company’s needs, based on the BestBill^® WebView™ API (Application Program Interface). The WebView™ storage and search engine provided the power behind the screen, while EFS web programmers now have absolute control over the look and feel of the customer experience. WebView™ also gave EFS quick and easy access to billing documents and retrieval capabilities to thousands of online PDF documents. Equiant’s clients now have unlimited and anytime access to their accounts. And with this customized solution, the EFS brand stands at the forefront. The custom solution has created a real advantage for Equiant in the marketplace.

“Using BestBill^® WebView™ technology as our behind the scenes service provider has allowed us to differentiate ourselves from our competitors by demonstrating the power of our online portal,” says Don Kim, Vice President of Equiant Financial Services. “When showcasing our online resources to potential customers, we have created a “wow” factor that is combined with meaningful online benefits.”

Don Kim adds that one major benefit to the BestBill solution is the ease and convenience EFS customers now have in viewing and accessing their bills.

“Our clients like the ability that their customers have 24-hour access to their account and can pay their statement online,” Kim says. “WebView™ gives us a leading edge without the investment in development time and significant capital costs. We value our relationship with BestBill and what they deliver to
us— solutions that are important to our business.”