BestBill_CaseStudies

Arizona Tile
Arizona Tile is the largest independently owned importer of ceramic/porcelain tile and natural stone slabs in the United States, with 23 retail locations across seven Western states.

CHALLENGE: Arizona Tile identified that their invoicing process had not evolved and grown as their company had. It was labor intensive, time consuming and inefficient. Retail managers had to review the billing by hand.

SOLUTION: BestBill^® services helped Arizona Tile accelerate its billing process resulting in increased cash flow and decreased postage and labor costs. WebView™ gave the retail managers an automated and online ability to review and approve their location’s invoices and statements resulting in ease and efficiency.

RESULTS:
Estimated reduction in billing headaches: Priceless

“BestBill took the time to learn our business needs and provided a flexible, custom solution with outstanding results.” – Don Kesteloot, VP, Finance, Arizona Tile

Background
Arizona Tile is the largest independently owned importer of ceramic/porcelain tile and natural stone slabs in the United States, with 23 retail locations across seven Western U.S. states and is known as a premier distributor to commercial and homebuilders delivering beautiful natural stone and tile products.

Opportunity
Arizona Tile identified their invoicing process had not evolved and grown as their company had. It was a slow, labor intensive and manual process. Stacks of invoices were reviewed daily for errors or special handling and then passed to the receptionist to insert by hand “when she had time.” Furthermore, Arizona Tile didn’t have the ability to combine invoices that were being sent to the same buyer costing them thousands of dollars in postage.

The company had customer support issues as well. Buyers would call on a daily basis and request a copy of their signed pick ticket, confirming that the product was received. This process would take days for personnel to research and resolve. And, of course, this kind of ineffective process delayed payment.

Real Results
BestBill’s services greatly improved the billing process for Arizona Tile. Invoices and statements that took days to process now enter the mail stream on the same business day. Multiple invoices are now combined into one envelope.

Retail credit managers who are in different locations use WebView™ to review the daily batch of invoices online and make essential changes on the fly. And gone are the days of delay hunting for pick tickets; now they are digitally scanned and are integrated as part of each invoice. CSR’s can retrieve any customer invoice (a PDF) among thousands and deliver it to the customer within minutes.

“The financial benefit we have received from working with BestBill is substantial,” says Don Kesteloot, VP Finance of Arizona Tile. “The total savings we realized as a result of outsourcing to BestBill goes to the bottom line; not to mention our increased cash flow.”

Kesteloot says the pick ticket solution alone has saved the organization even more money. “BestBill took the time to learn our business needs and provided a flexible, custom solution with outstanding results.”